Privacy Policy

Effective Date: 30.07.2026

Prolong Lash Pty Ltd (ABN 12 688 016 293) ("Prolong Lash", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit www.prolonglash.ca, purchase our products, or otherwise interact with us.

We handle personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, substantially similar provincial privacy legislation.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

your name;
billing and shipping addresses;
email address;
telephone number;
order history;
payment information (processed securely by our payment providers);
customer support enquiries;
marketing preferences; and
any other information you choose to provide.

We also automatically collect certain technical information when you use our website, including:

IP address;
browser type;
operating system;
device information;
website usage information;
pages visited;
referring websites; and
cookie and analytics information.

2. How We Collect Information

We collect personal information when you:

place an order;
create an account;
subscribe to our emails or SMS marketing;
contact our Customer Care team;
submit product reviews;
participate in promotions or surveys; or
browse or interact with our website.

Some information is collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use your personal information to:

process and fulfil your orders;
provide customer support;
communicate about your purchases;
process payments;
arrange shipping and delivery;
improve our website and customer experience;
personalise your shopping experience;
detect and prevent fraud;
comply with legal obligations; and
send marketing communications where you have provided your consent or where otherwise permitted by law.

4. Marketing Communications

With your consent, we may send you marketing emails and SMS messages about our products, promotions and educational content.

You may withdraw your consent at any time by:

clicking the unsubscribe link included in our marketing emails;
replying STOP to SMS messages where applicable; or
contacting us at info@prolonglash.com.au.

Withdrawing your consent to receive marketing communications will not affect your ability to purchase products from us.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers where reasonably necessary to operate our business, including:

Shopify (website hosting);
payment processors;
shipping and logistics providers;
email and SMS marketing providers;
analytics providers;
fraud prevention services;
customer support providers; and
other service providers who assist us in operating our business.

These providers are only permitted to use your personal information to perform services on our behalf or as otherwise permitted by law.

We may also disclose personal information where required or authorised by applicable law.

6. International Transfers

Prolong Lash Pty Ltd is headquartered in Australia.

As a result, your personal information may be collected, stored or processed in Canada, Australia or other countries where our trusted service providers operate.

Where personal information is transferred outside Canada, we take reasonable steps to ensure it is protected in accordance with applicable Canadian privacy legislation.

Information transferred outside Canada may become subject to the laws of the jurisdiction in which it is processed.

7. Shopify & Payment Processing

Our online store is hosted by Shopify Inc.

When you place an order, Shopify securely stores and processes information necessary to complete your purchase.

Payment information is processed through secure third-party payment providers that comply with the Payment Card Industry Data Security Standard (PCI DSS).

Prolong Lash does not store your complete credit card information.

For more information, please refer to Shopify's Privacy Policy.

8. Cookies & Similar Technologies

We use cookies and similar technologies to:

operate our website;
remember your preferences;
keep your shopping cart active;
analyse website traffic;
improve website performance;
personalise your shopping experience; and
support marketing and advertising activities.

Most web browsers allow you to manage or disable cookies through your browser settings.

Disabling cookies may affect certain website functionality.

9. Security

We use reasonable administrative, technical and physical safeguards to protect personal information against loss, theft, unauthorised access, disclosure, copying, use or modification.

Although we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

fulfil the purposes for which it was collected;
provide our products and services;
comply with legal, tax and accounting obligations;
resolve disputes; and
enforce our agreements.

When personal information is no longer required, it is securely deleted or anonymised where appropriate.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

request access to the personal information we hold about you;
request correction of inaccurate or incomplete information;
withdraw your consent to certain uses of your personal information;
request information about our privacy practices; and
make a complaint regarding our handling of your personal information.

To exercise any of these rights, please contact our Privacy Officer using the details below.

12. Children's Privacy

Our website is not directed to children.

By using this website, you represent that you have reached the age of majority in your province or territory of residence, or that you are using the website with the consent of a parent or legal guardian.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or technology.

Any updates become effective when published on this website.

The "Effective Date" at the top of this Privacy Policy indicates when it was last revised.

15. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related enquiry or complaint, please contact our Privacy Officer.

Privacy Officer

Prolong Lash Pty Ltd

Email: info@prolonglash.com.au

Website: https://prolonglash.ca

If you are not satisfied with our response, you may have the right to contact the appropriate Canadian privacy regulator, including the Office of the Privacy Commissioner of Canada or your applicable provincial privacy authority.