Prolong Lash™ Canada Terms of Sale & Website Use

Effective Date: 29/07/2026

 1. About These Terms

These Terms and Conditions ("Terms") govern your access to and use of the Prolong Lash Canada website located at **www.prolonglash.ca**, including the purchase of products and services offered through this website.

This website is owned and operated by **Prolong Lash Pty Ltd (ABN 12 688 016 293)**, an Australian company ("Prolong Lash", "we", "our" or "us").

For tax and regulatory purposes in Canada, Prolong Lash Pty Ltd holds Canadian Business Number 783819170.

By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this website.

These Terms should be read together with our Privacy Policy, Shipping Policy and Returns Policy, which form part of these Terms.

2. Eligibility

By using this website, you represent that you:

* are the age of majority in your province or territory of residence, or have the consent of a parent or legal guardian;
* are legally capable of entering into binding agreements; and
* will provide accurate, complete and current information when placing an order.

3. Products and Availability

We make every reasonable effort to ensure that product descriptions, images, pricing and specifications are accurate.

However:

* product colours may vary depending on your device or monitor;
* packaging and labelling may change from time to time;
* availability is not guaranteed until your order has been accepted.

We reserve the right to:

* discontinue products;
* limit quantities;
* refuse or cancel orders;
* correct pricing, typographical or technical errors at any time.

If an order is cancelled after payment has been received, any payment made for cancelled products will be refunded to the original payment method.

4. Pricing, Currency and Taxes

Unless otherwise stated:

* all prices are displayed in Canadian Dollars (CAD);
* applicable federal and provincial sales taxes are calculated at checkout;
* shipping charges are shown separately before payment.

Prices may change without notice but will not affect orders that have already been accepted.

5. Orders and Payment

Submitting an order constitutes an offer to purchase products from Prolong Lash.

An order confirmation acknowledges receipt of your order and does not constitute acceptance of your order. Acceptance occurs only when your order has been shipped or when we otherwise notify you that we have accepted your order, whichever occurs first.

We reserve the right to refuse or cancel any order where:

* payment cannot be authorised;
* fraud or unauthorised activity is suspected;
* products are unavailable;
* incorrect pricing has occurred; or
* an order appears to breach these Terms.

If payment has already been processed and we cancel your order, any applicable refund will be issued using the original payment method.

6. Product Use

All Prolong Lash products must be used strictly in accordance with the instructions provided on the product packaging and product pages.

Customers are responsible for:

* following all directions for use;
* storing products correctly; and
* using products only for their intended purpose.

Improper use, misuse, incorrect dilution (where applicable), modification of products or use outside the published instructions may affect product performance and safety.

Except where prohibited by law, Prolong Lash is not responsible for damage or loss arising from misuse or use contrary to our published instructions.

To maintain product quality, cosmetic products should be stored in a cool, dry place away from direct sunlight unless otherwise specified.

7. Consumer Rights

Nothing in these Terms excludes, limits or restricts any rights or remedies you may have under applicable Canadian consumer protection legislation.

Where required by law, consumers may be entitled to remedies including repair, replacement or refund where products are defective, not as described, or otherwise fail to meet applicable legal standards.

8. Returns and Refunds

Our Returns Policy forms part of these Terms.

Due to hygiene and product safety requirements, we cannot accept returns of opened cosmetic products for change of mind unless required by applicable consumer protection legislation.

If you receive a product that is:

* defective;
* damaged during transit; or
* not as described,

please contact our Customer Care team promptly.

Where required by applicable law, we will provide an appropriate remedy, including replacement, refund or exchange.

9. Defective Products

If you believe you have received a defective product, please contact us at info@prolonglash.com.au before returning the product.

We may request photographs or additional information to assist in assessing your claim.

Where appropriate, we may request that the product be returned for inspection.

If the product is determined to be defective, Prolong Lash will provide an appropriate remedy in accordance with applicable consumer protection laws, which may include:

* replacement;
* refund; or
* store credit where agreed.

Where required by law, reasonable return shipping costs will be reimbursed.

10. Shipping

Shipping timeframes provided on this website are estimates only.

Delivery times may vary depending on:

* destination;
* weather conditions;
* customs processing;
* courier delays; and
* public holidays.

Risk in products passes to you upon delivery to the shipping address provided during checkout.

Please refer to our Shipping Policy for additional information.

11. Promotions and Free Shipping

From time to time, Prolong Lash may offer promotional pricing, discount codes or free shipping offers.

Unless expressly stated:

* promotions cannot be combined;
* promotions have no cash value; and
* promotions apply only during the advertised promotional period.

We reserve the right to modify, suspend or withdraw promotions at any time without affecting orders already placed.

12. Backorders

Although we aim to maintain sufficient inventory, products may occasionally become temporarily unavailable.

If an item is placed on backorder, we will notify you as soon as reasonably practicable and provide available options, which may include:

* waiting for replenishment;
* selecting an alternative product; or
* receiving a refund.

13. Intellectual Property

All content available on this website, including but not limited to:

* text;
* graphics;
* logos;
* product names;
* product photography;
* videos;
* icons;
* packaging artwork;
* website design; and
* educational materials,

is owned by or licensed to Prolong Lash Pty Ltd and is protected by applicable Canadian, Australian and international intellectual property laws.

You must not copy, reproduce, republish, distribute, modify, frame, scrape, commercially exploit or otherwise use any content from this website without our prior written permission.

14. AI Generated Content

All Prolong Lash product images, packaging designs, trademarks, logos and brand assets remain the exclusive intellectual property of Prolong Lash Pty Ltd.

Without our prior written consent, you must not use our copyrighted images, product photography, packaging designs, trademarks, logos or other proprietary brand assets to create AI-generated content for commercial purposes, derivative product renders or other misleading digital representations of Prolong Lash products or branding.

Authorised retailers may use official marketing assets supplied directly by Prolong Lash but may not create modified or AI generated versions of those assets without our prior written approval.

15. Website Use

You agree not to:

* use this website for any unlawful purpose;
* interfere with or disrupt the operation or security of the website;
* introduce viruses, malware or other harmful code;
* attempt to gain unauthorised access to our systems;
* scrape, harvest or copy website content or data using automated means without our prior written consent;
* interfere with another person's use of the website; or
* use the website in any manner that could damage or impair its operation.

16. Account Security

Where you create an account or subscribe to recurring orders, you are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account.

You must notify us immediately of any unauthorised use of your account.

17. Privacy

We are committed to protecting your personal information.

Personal information collected through this website is handled in accordance with our Privacy Policy and applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws.

Please review our Privacy Policy for further information.

18. Mobile Messaging

Where available, customers may choose to receive promotional or transactional SMS messages.

By opting in, you consent to receive recurring text messages from Prolong Lash.

Message frequency varies.

Standard message and data rates may apply.

Consent is not a condition of purchase.

You may withdraw your consent at any time by following the unsubscribe instructions contained within the message or by contacting us.

19. Disclaimer

To the fullest extent permitted by applicable law, this website and its contents are provided on an "as is" and "as available" basis.

Except as required by law, Prolong Lash makes no warranties or representations regarding uninterrupted website availability or that the website will be free from errors, viruses or other harmful components.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Prolong Lash shall not be liable for any indirect, incidental, consequential, special or punitive damages arising from:

* the use of this website;
* delays in delivery;
* inability to use products;
* misuse of products; or
* loss of profits or business interruption.

To the fullest extent permitted by applicable law, our total aggregate liability arising out of or relating to any order or these Terms will not exceed the amount paid by you for the product or products giving rise to the claim.

Nothing in these Terms limits any liability that cannot legally be excluded under applicable Canadian law.

21. Force Majeure

Prolong Lash is not responsible for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including natural disasters, fire, flood, pandemics, labour disputes, transport interruptions, supply chain disruptions, government actions, telecommunications failures or other events beyond our reasonable control.

22. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Where permitted by applicable law, the courts of British Columbia shall have exclusive jurisdiction over disputes arising from these Terms.

Nothing in this section limits any rights consumers may have under mandatory consumer protection legislation in their province or territory of residence.

23. Severability

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

24. Waiver

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

25. Assignment

Prolong Lash may assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition, sale of assets or business restructuring.

You may not assign your rights or obligations under these Terms without our prior written consent.

26. Electronic Communications

By using this website or placing an order, you consent to receive communications from us electronically, including notices, agreements and other information relating to your purchases, where permitted by applicable law.

27. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy and Returns Policy, constitute the entire agreement between you and Prolong Lash regarding your use of this website and the purchase of products through it.

28. Changes to These Terms

We may update these Terms from time to time.

Any changes become effective upon publication on this website.

Your continued use of the website following publication of revised Terms constitutes acceptance of those changes.

29. Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

Australian Head Office

Prolong Lash Pty Ltd  
ABN 12 688 016 293  
8A Richards Court  
Keilor Park VIC 3042  
Australia

Canadian Business Address

Prolong Lash Pty Ltd  
Business Number: 783819170  
517 Richmond St East, Suite 1057  
Toronto, ON M5A 1R4  
Canada

Website: https://prolonglash.ca

Email: info@prolonglash.com.au